Customer Service Excellence for Utilities
Join Raftelis and the Customer Service Committee as we explore:
• The value of water (and wastewater) as a public good. Because understanding the “why” fuels the “how”.
• Universal principles of exceptional utility customer service and professional conduct. Tried-and-true strategies that apply across the board.
• Mastering customer service strategies, especially in those 'challenging' situations. We'll equip participants with tools to turn tricky moments into triumphs.
• Practical tips and tricks for creating consistently positive customer interactions. Leaving participants not just informed but genuinely jazzed to apply new insights.
NEWPORT NEWS
Dec 10, 2025 10:00 AM - 3:00 PM
REGISTER HERE!
FAIRFAX
Dec 11, 2025 10:00 AM - 3:00 PM
REGISTER HERE!
Let's Share Our CS Week Stories!
How did your utility celebrate Customer Service Week? Learn more and share here.
AWWA Customer Service Certificate Program
Join the committee to help us plan this valuable training!
Customer Relationship Building
The Business of Customer Service
Water Industry Operations
The Business of Customer Service
Water Industry Operations
