UP NEXT: TAPPING THE QUIET MAJORITY
Gaining Customer Insights Through Large-Scale Surveys
Gaining Customer Insights Through Large-Scale Surveys
How do you design a customer satisfaction survey that people will actually respond to? Join the Customer Service Committee as we dig in with Raftelis and Fairfax Water about their experience with developing a large-scale survey.
2023 Customer Service Needs Assessment
We're planning the events you asked for!
Thank you to those who participated in our needs assessment.
We're planning the events you asked for!
Spring 2022 Customer Service Workshop
- There was a lot of learning and laughing at our annual VA Beach event.
AWWA Customer Service Certificate Program
Coming Soon!
24 Hours of Hands-On Learning Alongside Your Water Sector Colleagues
Course 1: Customer Relationship Building: Addresses the skills necessary to provide excellent customer service to internal and external customers.
Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.
Please consider joining the committee to help us plan this valuable training!
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