Daily Schedule
Start time: 7:45 AM
End time: 4:45 PM
Registration fee (includes Workbook, Lunch, and Snacks)
Full Conference - all 3 days $299.00
Single Day $110.00 per course
The curriculum is composed of three courses:
- Course 1: Customer Relationship Building: Address the skills necessary to provide excellent customer service to internal and external customers.
- Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
- Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.