Small Systems

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The Virginia Section AWWA is committed to the training and education of water systems of all sizes.  We realize, however, that small systems face unique challenges.  The tools, resources, and information listed are intended to keep small systems aware of everything available to them through the Virginia Section and AWWA. 


Training opportunities:   (unique to small systems - See a full list of training events on the right)

For all FREE 2018 Small Systems Training opportunities, visit


The following FREE webinar for small systems serving populations of 10,000 or less is made possible through a US Environmental Protection Agency (USEPA) Grant and the Environmental Finance Center Network (EFCN). AWWA membership is not required; however, individuals must register for the event.


NEW EPA Tools for Small Public System Water Operators: Electronic Preventive Maintenance Logs

Tuesday, June 19, 2018
1:00PM-2:00PM EDT

(12:00pm-1:00pm CDT, 11:00am-12:00pm MDT, 10:00am-11:00am PDT)

Register Online

During this webinar, you will become familiar with EPA’s updated tool, “Preventive Maintenance for Small Public Water Systems Using Ground Water.” We will discuss the many advantages of implementing a preventative maintenance program. You will learn where to find the new electronic preventative maintenance logs and how to use the interactive PDF.

Presenters: Dawn Nall - Program Manager and James Markham - Research Scientist, Southwest Environmental Finance Center

Questions? Contact us at smallsystems@syr.


NEW How to Motivate Your Employees and Keep Your Customers Happy

Wednesday, June 27, 2018
2:00PM-3:00PM EDT

(1:00pm-2:00pm CDT, 12:00pm-1:00pm MDT, 11:00am-12:00pm PDT)

Register Online

Employees are a utility's most important asset. How do you maintain this asset so that that employees are happy and motivated when they come to work? Does having happy employees help you have happy customers? Although a utility can't control when a customer complaint will arise, they can control how employees and leaders handle the situation.

This webinar will teach utilities how to effectively address customer complaints, and how to use strategic communication to increase customer and employee satisfaction. The webinar will also explore the relationship between employees and customers.

Presenters: Tonya Brownlee - Program Manager and Leslie Kimble Marketing Coordinator, Environmental Finance Center at Wichita State University

Questions? Contact us at


Encouraging Customers to Conserve--Pricing and Non-Pricing Approaches

Thursday, May 31, 2018
2:00PM-3:00PM EDT

(1:00pm-2:00pm CDT, 12:00pm-1:00pm MDT, 11:00am-12:00pm PDT)

Register Online 

Water systems have a variety of reasons for wanting to encourage conservation, from environmental benefits to limited supply or treatment capacity. This webinar will explore pricing and non-pricing strategies that water systems can use to encourage their customers to conserve water. You will learn how those approaches impact the system’s ability to cover the full cost of providing safe drinking water today and into the future.

Presenter: Glenn Barnes Associate Director, Environmental Finance Center at The University of North Carolina at Chapel Hill

Questions? Contact us at


Continuing Education Credits:
For attendees who have an AWWA customer record, your certificate will be uploaded within 30 days. For attendees who do not have an AWWA customer record, you will receive an email from AWWA requesting you to create a customer record (by a specific date) to receive your certificate. If you do not create a customer record, you will not receive a certificate.

AWWA emails may be blocked or go to your Junk mail. To avoid this issue, add to your email Contacts or check your Junk mail frequently.

AWWA recommends that you check with your licensing agency to learn about its criteria, rules, and what you need to do in order to receive credit for your attendance. It is your responsibility to verify this information with your licensing agency.

AWWA follows the IACET Standard of CEU calculation.
0.1 CEU = 1 Contact Hour or 1 Professional Development Hour

Questions? Please contact
If you require a continuing education certificate:
- Each viewer must register individually
- Group rosters will not be accepted

Who Should Attend:
These webinars are designed for water systems serving 10,000 or fewer people. Owners of privately owned systems, consultants and technical assistance providers serving small water systems are also invited to


Financial Sustainability for Small Systems

Course Description:
This eLearning course focuses on 3 major areas needed by small systems to achieve financial sustainability; including understanding enterprise funds and their revenues, as well as an overview of what is needed to protect public health through safe water.  The course is open through 2015 and is intended for small systems serving populations under 10,000. 

Course Length: 2 hours/ 0.2 CEUs

Cost to small systems: FREE

Registration link:


Maintaining and Achieving RTCR Complaince for Small Systems
eLearning - Self Paced course

Course Description:
This eLearning course focuses on 4 major areas needed by small systems to maintain and achieve compliance with the Revised Total Coliform Rule; including when and how to conduct the RTCR assessment, evaluation of sampling procedures, source water treatment assessments and evaluation of distribution system operations and maintenance practices on coliform occurrence.

Course Length: 3 hours/ 0.3 CEUs

Cost to small systems: FREE

Pre-register today


Scholarships and Grants

VA AWWA Operator's Scholarship - A scholarship in the amount of $2,000 will be given out to a water system operator from Virginia.  Applications are due by May 19th.  Download an application here

Plant Operations Small System Grant - This grant is awarded to water plant operators wanting to attend any VA AWWA or AWWA training; covering registration cost only.  The purpose of the grant is to improve and expose operators to VA AWWA and AWWA training opportunities for Small Systems in the Commonwealth of Virginia.  Grant money can only be approved for one event, once a year, per individual.  Operators must have a valid Commonwealth of Virginia, State Board of Certification Water Works License.  Each applicant will need to supply ALL information on the application form and agree to allow VA AWWA contact them in the future regarding the Plant Operations Committee and their events. 
Small Systems Guidelines and Application

WaterJAM Utility Travel Grant - Each year VA AWWA provides a water utility employee located outside the area in which the Annual Meeting is held.  The grant is to offset the cost of attending the annual meeting (WaterJAM).  Selection is based on the individual merit of the applications.  The grant amount is $500 and will be paid to the recipient's utility. Application forms are will be due by July 31, 2018.  


Website Links/Resources

AWWA Small Systems Resource Community website

Water & Wastewater Training Courses - Virginia Tech in partnership with Virginia Dept. of Health

Virginia Department of Health, Office of Drinking Water

Virginia Department of Health, Financial & Construction

Virginia Household Water Quality Program