Conferences & Seminars

  • Increase font size
  • Decrease font size
Home » News & Events » Events » Conferences & Seminars » 2019 Customer Service Certificate Program

2019 Customer Service Certificate Program

Dates

Start Date: 04/16/2019 9:00am
End Date: 04/18/2019 4:00pm

Location

Henrico DPU Water Treatment Plant
10111 Three Chopt Rd/GPS-10101 Three Chopt Rd
Henrico, VA 23233

Get Directions


Contact Information

Mark McClain
Email: mark.mcclain@richmondgov.com


Details

This three-day training is structured both for Customer Service Professionals who still need one or two courses to earn their certificate, as well as those wishing to take all three courses of the complete program.

Registration fee (includes Workbook, Lunch and Snacks)
Full Conference - all 3 days  $299.00
Single Day  $110.00 per course

The curriculum is composed of three courses:

  • Course 1:  Customer Relationship Building:  Address the skills necessary to provide excellent customer service to internal and external customers.
  • Course 2:  The Business of Customer Service:  Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
  • Course 3:  Water Industry Operations:  Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.

To register, click here.