Conferences & Seminars

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Home » News & Events » Events » Conferences & Seminars » Customer Service Certificate Program

Customer Service Certificate Program


Start Date: 04/04/2018 8:00 am
End Date: 04/06/2018 5:00 pm


Newport News Waterworks
700 Town Center Drive
Newport News, VA 23060

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Contact Information

Darlene Mormon
Phone: 757.926.1039



This three-day training is structured both for Customer Service Professionals who still need one or two courses to earn their certificate, as well as those wishing to take all three courses of the complete program.

Registration fee (includes Workbook, Lunch and Snacks)
Full Conference - all 3 days  $297
Single Day  $99 per day 

Curriculum is composed of three courses 
  • Course 1: Customer Relationship Building: Addresses the skills necessary to provide excellent customer service to internal and external customers. 
  • Course 2: The Business of Customer Service: Emphasizes teamwork skills as necessary to providing excellent customer service to internal and external customers.
  • Course 3: Water Industry Operations: Emphasizes your understanding of your role as a member of the larger community of water industry professionals who are serving the public by working for water utilities responsible for a safe and adequate water supply.