Customer Service Activities Committee 


Objective:

To advance sound customer service practices among water utilities of the VA Section of AWWA.

Membership:

The Chair of this committee is appointed by the VA Section Board of Trustees. Other committee members are recommended by the Chair of the committee and appointed by the VA Section Chair.

Member of:

Education and Public Affairs Council.

Duties:

     The following duties are assigned to the committee Chair:

a.   Select a committee comprised of VA Section members to serve on the committee.

b.   Personally contact each committee member to verify that he/she will serve on the committee.

c.   Provide pertinent information to the Newsletter Editor for inclusion in the newsletter.

d.   Develop and sponsor at least one annual customer service seminar directed  at supervisory and management level personnel.

e.   Sponsor and promote a training program offered by the community college system which is aimed at improving the skills of first-line customer service personnel.

f.   Promote the inclusion of customer service-related topics at the annual meeting.

g.   Encourage customer service personnel to join AWWA and participate in programs offered by the VA Section.

h.   Adhere to guidelines set forth in the general policies for committees (Section III A of Handbook).